Scope and contact
This policy explains how Mountain Heritage Farm, operated by Michelle Parsley in Cannon County, Tennessee, handles information collected through mountainheritagefarm.com and related farm services. Questions and privacy requests may be sent to [email protected].
Information we collect
Depending on how you interact with us, we may collect your name, email address, telephone number, mailing or billing address, form responses, messages, cattle preferences, order and subscription records, account information, herd-share agreements, and customer-service communications. Website systems may also collect device, browser, IP address, pages visited, referral source, cookie identifiers, and approximate location inferred from technical data. Please do not send sensitive medical or payment-card information in an ordinary contact form.
How we use information
We use information to reply to inquiries; provide the services, materials, accounts, access, and products requested; manage cattle interest lists, animal sales, herd-share memberships and agreements; process purchases and payments; provide customer support; send transactional notices; administer email subscriptions according to your choices; maintain records and comply with law; protect our systems; and understand and improve website performance.
Service providers and sharing
We use service providers to operate the website and communicate with customers, including Kajabi for website, forms, accounts and commerce functions; payment processors supporting checkout; and technical, email-delivery, analytics or hosting providers where configured. These providers may process information for the relevant services under their own terms and privacy commitments. We may also disclose records when required by law, to respond to a lawful request, to address a safety incident, protect rights, or complete a business transaction. We do not authorize third parties to use customer-submitted material as their own farm marketing content. We have not independently verified every optional tracking integration on every page; this disclosure should be updated if additional advertising or analytics tools are enabled.
Herd-share records and safety notices
Tennessee requires farm owners operating herd shares to maintain member records, including names, addresses, telephone numbers and email addresses when applicable, and to retain the member list and contracts for at least three years after each contract ends. Such information may need to be provided to public-health authorities in connection with a contamination investigation. We retain these records for applicable legal periods rather than promising deletion on request before the required retention period expires.
Cookies, analytics and device data
Our website and service providers may use necessary cookies for sessions, account access, security, checkout and preferences; analytics technologies may help us understand traffic and website use. Some cookies persist after you leave. Browser controls can block or delete cookies, although parts of the site may not work correctly afterward. Cookie or analytics identifiers are not necessarily anonymous, even when reports are aggregated. If the website presents a cookie preference banner, use its available controls in addition to your browser settings.
Email and marketing choices
If you subscribe to marketing emails, you can use the unsubscribe link in those messages to stop future promotional email. Transactional, purchase, membership, safety and legal communications may still be necessary. You may contact us to correct contact details or inquire about the marketing information we maintain.
Payment and accounts
Purchases and accounts are managed using third-party commerce and payment infrastructure. Payment-card numbers should be entered only through the designated secure checkout rather than by email or ordinary form. Applicable provider privacy terms may also govern how that provider processes a transaction.
Retention, security and requests
We keep information for as long as reasonably needed for the purposes above, including transaction, recordkeeping, tax, dispute, animal-sale and herd-share obligations. No online service can guarantee absolute security. You may ask what personal information we maintain, request correction, or request deletion where legally and operationally permissible; we will review requests consistent with applicable law and required records. To make a request, email [email protected].
Children and external links
This site is intended for adults making farm, livestock and educational decisions, not children under 13. We do not knowingly solicit personal information directly from children under 13. Links to outside services have independent privacy practices; review their policies before providing information.
Policy changes
We may revise this notice as tools, operations, or laws change. The updated policy will be posted with a revised effective date. For specific agreements, separately provided contract terms remain applicable.
